Contents Getting started 3 Online Orientation 3 Faculty Orientation 3 AUSA Buddies (Auckland University Student Association) 3 Student events 3 International Student Support 4 International Student Advisers 4 Faculty Student Centres 5 Student IT essentials 6 The basics 6 University platforms 6 University support services 7 Career Development and Employability Services 7 Libraries and Learning Services 7 Essential Information 9 Students offshore due to Covid-19 9 Health and Counselling Services 9 AskAuckland 9 Academic year dates 9 Enrolment changes 9 Student Visa 9 Insurance 9 Education (Pastoral Care of International Students)Code of Practice) 2016 9 The Disputes Resolution Scheme 10 Examinations 10 Academic Integrity Course 10 DELNA 10 Disputes and Grievances 11 A warm welcome to the University of Auckland I welcome you to the University of Auckland. It is important to us that you get the greatest possible value out of your University experience, both in your studies and in student life outside the classroom. We look forward to your contribution to the life of our very international University, bringing your insights and experience to our community. This publication aims to help you make that contribution and to ensure you have an exciting and fulfilling time at the University. It provides you with a guide to services and facilities offered to international students by the University and the wider community. I wish you every success at the University of Auckland! DAWN FRESHWATER Vice-Chancellor The University of Auckland